In the course of serving its customers, COL-BIZ acquires, stores and transmits customer communications and information that customers may
regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data -
is provided to COL-BIZ by its customers in order to establish service. Other information - such as the customer's account status,
choice of services, and customer logs - is created and maintained by COL-BIZ in the normal course of providing service.
that is required on the order form. This information is then forwarded to an internal sales tracking database within COL-BIZ.
In addition, COL-BIZ may store customers' electronic mail and other communications as a necessary incident to the transmission and
delivery of those communications.
COL-BIZ's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, COL-BIZ's policies and procedures are subject to change. Changes will be posted to the website and use of COL-BIZ's website will constitute acceptance of and agreement to be bound by those changes.
COL-BIZ protects the confidentiality of its customers, information, account information and personal communications. To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information that is collected from customers, COL-BIZ has implemented appropriate physical, electronic, and managerial procedures. Further, COL-BIZ requires that employees keep customer information confidential. COL-BIZ cautions its customers and website visitors that no medium of communication, including the Internet, is entirely secure. Accordingly, COL-BIZ cannot be responsible for loss, corruption or unauthorized acquisition and use of personal information provided to our website, or for any damages resulting from such loss, corruption, unauthorized acquisition or unauthorized use.
How is customer information used?
COL-BIZ may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. COL-BIZ may also use customer information to provide its customers with system information or information about new or upgraded products. In addition, COL-BIZ may collect and share non personally identifiable information (such as website usage information) from visitors to its web sites with third-party companies for various purposes such as statistical analysis, performance optimization and promotional uses. In the case of a business transaction, including but not limited to, a merger or sale of a portion of M-EEL's assets, customer information will likely be part of the assets transferred. In this event, COL-BIZ will attempt to notify impacted customers that their information has been transferred.
All customers may access and modify their personal information by contacting the appropriate COL-BIZ Billing organization. Domain name customers who have registered a domain name with COL-BIZ and wish to change the Technical Contact from COL-BIZ to another company, may send a request to M-EEL firstname.lastname@example.org. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.
Disclosure of Customer Information and Communications
COL-BIZ will not otherwise disclose its customers, personal and account information unless COL-BIZ has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of COL-BIZ, COL-BIZ's customers, or others, or where COL-BIZ has a good faith belief that the law requires such disclosure such as in response to legal process seeking disclosure of such information.COL-BIZ also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that COL-BIZ stores or transmits for its customers. The circumstances under which COL-BIZ will disclose such electronic customer communications are when:
* it is necessary in order to provide service to the customer;
* it is necessary to protect the legitimate interests of COL-BIZ and its customers;
* it is required to cooperate with interception orders, warrants, or other legal process that COL-BIZ determines in its sole discretion to be valid and enforceable; and
* it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by COL-BIZ and appear to pertain to the commission of a crime.
COL-BIZ disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. COL-BIZ, however, review, delete or block access to communications that may harm COL-BIZ, its customers or third parties. The grounds on which COL-BIZ may take such action include, but are not limited to, actual or potential violations of COL-BIZ's Acceptable Use Policy.
Last Modified Oct 29 , 2010