24/7 Support

We consider customer support as our number one mission. Whether it be technical or service level, we are always ready for your call.

Frequently Asked Questions

What is a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a dedicated server is reserved exclusively for the account and usage of a single customer. This means that the dedicated server customer has exclusive rights to their server's bandwidth, memory, and storage space, and performance is not affected by traffic and the usage patterns of other customers.

When you purchase a dedicated server, you are actually leasing a server box that is configured and set up according to your preferences, but remains at our data center. A dedicated server account provides you with a dedicated IP address and full control of server usage and software installation, with admin (root) access to the server.

You can use a dedicated server for a wide variety of purposes, including gaming servers, database management, and traffic-intensive websites. Dedicated servers are particularly useful for companies and individuals who run very-high-traffic websites or applications and who need the bandwidth, versatility, and consistent performance of a dedicated box.

What can I install on my dedicated server?

You may install anything you want on your dedicated server, as long as the installed material does not violate the restrictions listed in the license agreement.

Are there restrictions on the content I can keep on my dedicated server?

As long as the material or content does not violate the regulations listed in the license agreement for your account, you can upload any type of content that you want on your dedicated server.

How do I install software on my Windows dedicated server?

To install software on your server, you can log in to your Windows dedicated server using Remote Desktop and download installation package to your server (typically an .exe file), or you can connect to your server using FTP and copy the installation package from your computer to your server.

What software is installed on my Linux server?

The contents of your dedicated Linux server depends on what kind of Linux distribution you are using: CentOS 4, CentOS 5, Fedora 2, Fedora 4, Fedora 6, Fedora 7 or Red Hat Enterprise 4. Below is an overview of the packages deployed with your server, prior to optional control panel installation. All servers are deployed with yum and any vendor supplied package may be added to your system by typing:

yum install packagename
where packagename is the name of the package you would like to install.

The Linux rpm command can be used to list the packages that exist on your Linux dedicated server. Its syntax is the following:
rpm -qa --queryformat "%{GROUP} %{NAME}-%{VERSION}\n" | sort

Which nameservers do I use with my dedicated/virtual dedicated server?

There are three steps to setting up DNS for websites hosted on your dedicated or virtual dedicated server:
1. Create a zone file for your domain name in Parallels Plesk Panel.
2. Create and register two domain hosts.
3. Assign your nameservers to your registered domain name.

Step 1Creating a Zone File for Your Domain Name in Parallels Plesk Panel

Parallels Plesk Panel automatically creates a zone file for any domain name you set up in Parallels Plesk Panel. If you have already set up a domain name in Parallels Plesk Panel, you can skip this step.

To Create a Zone File for Your Domain Name in Parallels Plesk Panel
1. Log in to Parallels Plesk Panel as an administrator.
2. From the clients section on the left, select the desired client.
3. On the clients page, select Add New Domain.
4. Complete the domain name form, and click OK.
5. Select the type of hosting for the domain name, and click OK.
6. Complete the hosting setup page and click OK.

NOTE: These changes to your dedicated server may take up to 24 hours to complete.

Step 2Creating and Registering Your Domain Hosts

Once you set up a domain name and create a zone file in Parallels Plesk Panel, you need to create and register two domain hosts for your domain name. If your domain name is registered with us, you can complete this step in your account with us. If your domain name is registered with another company, you will need to contact them for instructions regarding domain host registration.

NOTE: The two domain hosts you create can be used for other domain names hosted on your virtual dedicated server. You do not need to create new domain hosts for each of your domain names.

Step 3Setting up Your Domain Name Servers

Now that you have created and registered two domain hosts, you need to set the nameservers for your domain name to point to your dedicated/virtual dedicated server. choose I have specific nameservers for my domains, and enter the names of the domain hosts you created in the previous step.

Installing an SSL Certificate on Your Dedicated Server

To obtain an SSL certificate for a website hosted on your dedicated server, you must first generate and submit a certificate signing request (CSR) to your Certification Authority (CA). Once the CA has received the CSR, it will process the certificate request and, if the authentication process is successful, issue a signed certificate for your website. The CA will provide you with CSR-generation and certificate-installation instructions.